Hey there! Ever had one of those moments where you just had to reach out to a brand? Maybe it was about a pair of shoes that felt like they were made just for you—or perhaps you had a question that couldn’t wait. Whatever it is, we’re all ears. Seriously, we read every message that comes our way.
Fun story: Our founder, Alex, used to reply to every single email personally during the early days. One time, a customer wrote in at 2 AM about a sizing issue, and Alex not only responded immediately but also hand-delivered a replacement pair the next day. Talk about going the extra mile! While we’ve grown since then, that spirit hasn’t changed.
Got a question, a suggestion, or just want to chat about your latest shoe obsession? Here’s how to reach us:
Prefer typing? Our live chat is buzzing during business hours, or you can drop us a line using the contact form below. And hey, if you’re ever in Pooler, swing by—we’d love to show you around our workshop.
Honestly, we thrive on feedback. That custom design you’ve been dreaming of? The color combo you wish we’d offer? Tell us! Last year, a customer’s offhand comment about "needing more arch support" led to our best-selling line. So don’t hold back—your ideas might just shape our next collection.
P.S. Not sure if your message went through? Shoot us a quick DM on Instagram @shoecrafti. We’re kinda obsessed with checking it.
